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Challenge

Challenge

As a result of rapid growth, 79% of Kigali’s total population live in unplanned areas.

The City of Kigali is working to upgrade unplanned settlements in the city, but is also exploring other cost-effective ways to improve service provision in unplanned settlements.

To date, information on these residents - their employment situation, their housing, mobility and/or migration patterns - has been limited.

Innovation

Innovation

Laterite, with the City of Kigali and the International Growth Center (IGC), designed and piloted a dynamic and representative sample of citizens in unplanned settlements that were tracked on key indicators using a mix of face-to-face and SMS surveys.

The use of high-frequency SMS surveys to inform policy decisions is a first in Rwanda.

Laterite also developed a panel of residents in Kigali’s unplanned settlements who, to the extent possible, are representative of the population of Kigali’s unplanned settlements. The use of panels is common practice in market research in large markets, but has never been used before in Rwanda for policy purposes.

High-frequency data collection is suitable for unplanned settlements which are constantly changing. The data was made available to the city in an online dashboard, for policy makers to track. More than just a snapshot, this approach gives policy makers dynamic insights into the characteristics and living conditions of people in these areas over a period of time.

Outcome

Outcome

Laterite collected high frequency and high-resolution data on the situation of residents in unplanned settlements in Kigali, focusing on employment, housing, mobility, migration and basic service provision (water, electricity, garbage collection, sanitation).

The final report is available on the IGC's website.

This study tests whether high-frequency SMS surveys and targeted panels can become useful data collection tools for the City of Kigali. These tools could be used for a range of other applications, such as to collect feedback on the quality of services or on disaster management.